·       Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department

·       Negotiates, implements and interprets union contracts

·       Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations

·       Maintains complete and accurate employee files

·       Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests

·       Stays current with the latest Human Resources development

·       Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction

·       Administers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas

·       Ensures proper follow-up on Radisson Listens Survey.

·       Creates a positive work environment for all employees

·       Determines and communicates standards of performance to employees

·       Evaluates employee performance regularly

·       Ensures disciplinary action is taken as required utilising consistency, fairness and respect

·       Ensures correct reporting for month end

·       Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals

·       Develops and implements strategies to achieve customer service goals

·       Drives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer service

·       Makes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live training

·       Utilises motivational training techniques to develop and implement service skills and standards

·       Ensures that required training programmes are conducted regularly

·       Assists Department Heads to address departmental training needs, and to develop departmental training plans

·       Conducts management training courses regularly

·       Drives the Radisson culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the Radisson Hotel Group’s goals

·       Inform employees on benefits, employee policies, etc.

·       Administers special employee recognition programmes.

·       Ensures that all new employees receive structured employee orientation, following the agenda and material of the relevant branded “new hire orientation programme”

·       Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department

·       Negotiates, implements and interprets union contracts

·       Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations

·       Maintains complete and accurate employee files

·       Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests

·       Stays current with the latest Human Resources development

·       Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction

·       Administers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas

·       Ensures proper follow-up on Radisson Listens Survey.

·       Creates a positive work environment for all employees

·       Determines and communicates standards of performance to employees

·       Evaluates employee performance regularly

·       Ensures disciplinary action is taken as required utilising consistency, fairness and respect

·       Ensures correct reporting for month end

·       Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals

·       Develops and implements strategies to achieve customer service goals

·       Drives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer service

·       Makes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live training

·       Utilises motivational training techniques to develop and implement service skills and standards

·       Ensures that required training programmes are conducted regularly

·       Assists Department Heads to address departmental training needs, and to develop departmental training plans

·       Conducts management training courses regularly

·       Drives the Radisson culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the Radisson Hotel Group’s goals

·       Inform employees on benefits, employee policies, etc.

·       Administers special employee recognition programmes.

·       Ensures that all new employees receive structured employee orientation, following the agenda and material of the relevant branded “new hire orientation programme”